Vinyl Siding Warranty Claim Form

NORANDEX CLAIM PROCEDURES OVERVIEW FOR HOMEOWNERS

Requirements for Warranty Claim
The following are required for submitting a Siding Warranty Claim:

  1. Complete the Claim Form below
  2. Upload Proof of Purchase: Examples: sample, copy of original invoice, copy of applicable warranty or some other documentation specifically identifying product. These can be attached to the Claim Form below.
  3. Upload Photos: of the property showing full wall height and width of all walls (front, back, left and right) and close‐ups of the issue(s). Pictures of the issues must be taken before the product is removed from the wall. These photos can be attached to the claim form below.
  4. Send Samples: Along with submitting the Claim Form, you will need to send physical samples of the issue(s). The size and quantity of these samples are listed in the “Required Samples and Specifications” chart below. Reference the chart or work with your warranty representative to determine what length and quantity of samples are needed. Click here to view the instructions to remove siding.

REQUIRED SAMPLES AND SPECIFICATIONS

ISSUE
EXAMPLES OF ISSUES
REQUIRED SAMPLES

FADE

Fading color

2 samples, 2-3′ length

WARP/BOW ISSUES

Warp:
Curvature of the panel

Bow:
Panels touch at middle, ends air

2 samples, minimum 6’ length including photos of product storage conditions

LAPS, LOCK ISSUES

Laps:
Not lying flat

2 samples, minimum 6’ length including photos of product storage conditions

OTHER MANUFACTURER RELATED ISSUES

Lock-Butt Leg & Lock-Hanger

Lock-Hanger:
Issue w/lock at top of panel

2 samples, 2-3’ length

OIL CAN

Small “soft ball” shaped bubbles on panel

2 unaffected samples, minimum 6’ length

Vinyl Siding Warranty Claim

Norandex Sales Representative:
Claim Type:
This questionnaire is designed to help the processing of your request. Any missing information will DELAY resolution.

PROPERTY INFORMATION

Name(Required)
home/property owner first and last name
Name
spouse or secondary owner (if any) first and last name
Complaint Address(Required)
Mailing Address(Required)
Property Type(Required)
Original Owner(Required)
Is the home/property owner listed on this form the original owner when the product was installed?

SIDING INFORMATION

MM slash DD slash YYYY
Walls Affected: Check ONLY those affected and identify as if viewing from the front of the property.(Required)
Clear photographs in color with the full view of EACH side of the home, along with close ups showing each affected area are REQUIRED. They should be marked Front, Back, Right, Left.
One square = 10’ x 10’
first and last name or company name
Installer Address(Required)

REQUIRED ITEMS NEEDED TO PROCESS CLAIM:

Drop files here or
Max. file size: 5 MB.
    Drop files here or
    Max. file size: 5 MB.
      Drop files here or
      Max. file size: 5 MB.
        Nail Hem Image for Reference

        Shipping Information for Required Samples:

        Issue Type(Required)
        This field is for validation purposes and should be left unchanged.

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